Customer FAQ

1. What is Notice Nudge?

A paid email alert service for small trade and service contractors who bid on federal work. We watch public SAM.gov data and send you matching notices (new and amended) based on filters you set — NAICS/trade codes, states, and the set-asides you qualify for — with a plain-English summary and a link to the official posting.

2. Where does the data come from?

From SAM.gov's official public API. We read publicly available contract opportunity notices. We do not scrape login-only systems, and we are not a government site.

3. Are you affiliated with SAM.gov or GSA?

No. Notice Nudge is a private service operated by Mike Redfield in Colorado. We are not affiliated with, endorsed by, or acting for SAM.gov, the U.S. General Services Administration (GSA), or any other government agency.

4. How often do alerts go out?

Daily digest (all plans): emailed around 6:00 AM Mountain Time (America/Denver) with new and amended notices that matched your filters since the last digest.

Pro only: in addition to the morning digest, you get same-day emails during the day when a new matching notice posts, plus amendment emails on notices you save/star.

We aim for that schedule but do not guarantee exact delivery timing; email providers and API lag can delay messages.

5. What kinds of notices will I see?

Matching new and amended notices, including early-stage ones such as sources sought, RFIs, and presolicitations, as well as solicitations and amendments — filtered by your profile. Always open the SAM.gov link to see the full, official text.

6. How do I set up my NAICS codes, states, and set-asides?

After signup, your welcome email and account page ask for:

1. NAICS or trade codes you bid under
2. States (or nationwide) where you want place-of-performance matches
3. Set-asides you qualify for (pick any that apply: small business, 8(a), HUBZone, SDVOSB, WOSB, EDWOSB, VOSB). Unrestricted full-and-open notices are always included, so if you pick none you still get those.

Save the profile and the next digest uses those filters. If onboarding isn't finished yet, email support@noticenudge.com and we'll point you to the form.

7. Can I change my filters later?

Yes. Update codes, states, or the set-asides you qualify for on your account page anytime. Changes apply to future alerts (not retroactively to emails already sent).

8. What's the difference between Solo and Pro?

Both plans include plain-English summaries, early-stage notice types, and the same 14-day free trial.

9. Is there a free trial?

Yes. Every new Solo or Pro signup gets a 14-day free trial. A card is required at signup (processed by Stripe). You will not be charged during the trial. On day 15, your card is charged automatically for the plan you chose ($39 or $79) unless you cancel first. We send a reminder email about 3 days before the trial ends. See the cancellation guide.

10. How does billing work?

You start with a 14-day free trial (card on file). After the trial, billing is monthly through Stripe (Solo $39 or Pro $79) until you cancel. We do not store your full card number. Receipts come from Stripe and/or us by email.

11. How do I cancel (including during the trial)?

1. Click Manage billing / Cancel subscription in any email footer or on your account page.
2. That opens the Stripe Customer Portal.
3. Choose cancel and confirm.
4. You'll get an on-screen confirmation and a confirmation email.

During the free trial: cancel anytime before day 15 and you will not be charged. Access and alerts stop at the end of the trial (or immediately, depending on Stripe settings — you won't be billed).

After you're on a paid plan: cancellation takes effect at the end of the paid billing period; you keep alerts until then, then charges and alerts stop.

No phone call required. If the portal link fails, email support@noticenudge.com with subject "Cancel subscription".

12. Can I get a refund?

Refunds are handled case by case by the owner. There is no automatic refund for unused days in a billing period. Email support@noticenudge.com with the charge date and reason. (Cancelling during the trial before day 15 avoids a charge — that is not a refund.)

13. Do you help write bids or proposals?

No. We only send alerts and summaries. We do not prepare proposals, price jobs, fill SAM registrations, or give legal or contracting advice. You (or your own consultant) handle bidding.

14. Are the summaries official or advice I can rely on?

Summaries are informational only, written to help you skim. They are not legal advice, bidding advice, or a substitute for the official notice. Always verify every notice on SAM.gov before you act. Summaries can omit fields or contain errors.

15. What if I miss an alert or one is late?

It can happen: API lag, filter edge cases, email delays, or outages. We do not guarantee every matching notice will be delivered or delivered on time. A missed or late alert is not a basis for a claim about a lost bid or award (see Terms). If something looks systematically wrong with your filters, email support@noticenudge.com.

16. How is my data handled? Who sees my email?

We collect account email, filter preferences, payment method via Stripe (for the trial and subscription), and (if you ever opt into SMS) phone number. Payments are processed by Stripe — we don't store full card numbers. Signup, welcome, trial reminders, and alert email go through MailerLite. Details are in the Privacy Policy. We do not sell your personal information. Deletion requests: email support@noticenudge.com.

17. Will you text me?

Email is the main channel. SMS is optional and not required. If SMS is offered later, you would opt in separately and could reply STOP to quit.

18. Can I share my login with my whole company?

Use the plan that matches how you work. Solo is built for one profile / one primary user. Pro allows up to 3 profiles. Don't share one login to bypass plan limits. For team needs beyond Pro's limits, email support@noticenudge.com.

19. How do I switch between Solo and Pro?

Use Manage billing (Stripe Customer Portal) to change plans when that option is enabled, or email support@noticenudge.com. Timing of the price change follows Stripe's proration rules for your subscription.

20. How do I get support?

Email support@noticenudge.com. Include your account email and a short description (billing, filters, missing alert, cancel help, trial question).